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Emirates



Based in the most populous city of UAE, Emirates is an international airline and the world's fourth-largest airline in scheduled revenue passenger-kilometres flown. Established in March, 1985, It is a subsidiary of the Emirates group and has the Dubai International Airport as its hub. It has a fleet size of 256 with 103 Airbus A380 and 151 Boeing 777.

  • You can check in as many pieces of baggage as you need, as long as the total weight is less than the maximum baggage allowance of your class. However, each individual item must weigh less than 32 kg (Please refer to ticket specifics - 2 Pieces have become the norm)

  • in total dimensions (length + width + height) greater than 300 cm ), it can’t be checked in as baggage

  • For travel to and from Canada, North America and South America, and for travel from Africa, you can check in two bags of up to 23 kg

  • each in Economy Class, and two bags of up to 32 kg

  • each in First Class or Business Class.

            For infant

  • Any route not including North, Central or South America may check in up to 10 kilograms(22 lb) of baggage for the infant.

  • Any route that includes North, Central or South America, may check one piece of baggage for the infant, regardless of cabin class. This baggage allowance will be shown on the infant’s ticket. This piece must be 23 kg(50 lb) or less, with total dimensions (length + width + height) not exceeding 115 cm(45 inches).

Sports, Musical, Medical and other Equipment

  • Sports equipment is subject to normal excess baggage charges if it exceeds your baggage allowance.

  • Some items, such as ski equipment, may be subject to additional charges.

  • Details for protection and environment of all equipment can be found at the website or at +92 61 63 06 721 (baggage details)

Flying with pets

Emirates does not permit pets in the cabin, with the exception of falcons between Dubai and certain destinations in Pakistan. Pets are carried as cargo, or as checked baggage in the hold. The charge for the animal(s) and the container will depend on the weight and size of the animal plus cage combined. For further details check the website for baggage charges.

Call centre: 0860 123 155

Address: Ground Floor Convention Towers , Cnr Walter Sisulu Avenue and Heerengracht Street, Foreshore, Cape Town

Live 24/7  Twitter Support - @Emiratessupport

Emirates operates over 3,000 flights every week across its network of over 140 destinations in over 70 countries across six continents from its hub in Dubai.

Emirates, among other carriers, has suspended its flights to Doha's Hamad International Airport in Qatar.

  • Online

    check in

    is preferred to save time at the airport.

  • You can also choose your seat at no extra cost, and then print your boarding pass or receive a mobile boarding pass.

  • You can check in online between 48 hours and 90 minutes before your flight departs.

  • Get to the airport no later than 90 minutes before departure.

  • Go through security no later than 60 minutes before departure.

  • Boarding starts 45 minutes before your flight, and gates close 20 minutes before departure.

Changes or cancellation of an Emirates flight can be done via the "MANAGE YOUR BOOKING" section on their website or call the helpline 0860 123 155

Changes or cancellation of an Emirates flight can be done via the "MANAGE YOUR BOOKING" section on their website or call the helpline 0860 123 155

If you have made a booking on our site the ticket would have been processed by our ticketing partner Travelstart.

Please ensure you have your ticket reference and contact Travelstart on:

Call us at +27 21 468 4300 or email urgent@travelstart.com

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