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FlySAA



The Flag carrier airline of one of the most exotic countries of the world, South Africa, the Fly South African Airlines started its operations in February 1934. The national carrier of South Africa flies to over 35 destinations across Africa, the Middle East, Asia, Europe, Australia and North and South America with more than 80 years of excellence and innovation to draw on. With a fleet size of 64 including Mango and  SA Cargo it is also in alliance with Star Alliance.

General Baggage Allowance:

Standard hand baggage allowance

Class Of Travel

Weight Per Piece

Max dimensions per piece

Personal item

Business Class

2 pieces not exceeding 8kg each

56cm (l) 36cm (w) 23cm (h)

1 small handbag or small laptop

Economy Class

1 piece not exceeding 8kg

56cm (l) 36cm (w) 23cm (h)

1 small handbag or small laptop

Checked In Baggage

Standard free baggage allowance

Class of Travel

Weight per Piece

Sporting Equipment

Business Class

2 pieces not exceeding 32kg per piece

One piece of sporting equipment, not exceeding 23kg per piece

Economy Class

1 piece not exceeding 23kg

One piece of sporting equipment, not exceeding 23kg per piece

Sports, Musical, Medical and other Equipment

Fragile or sport, medical or music equipment contact the SAA baggage service at +27 11 978 3733

Flying with Pets

Pets are not permitted in the cabin, with the exception of service dogs. Depending on the individual circumstances, pets must be carried either as cargo, or as checked baggage in the hold.

Call centre: +27 11 978 1234

Email: SAAcustomerservice@flysaa.com

Address:  OR-Tambo Airport - Kempton Park, Gauteng, South Africa

FlySafair flies the following routes:

South African Airways flies to 38 destinations in 26 countries in Africa, Europe, North America, South America, Asia and Australasia. SAA operates in five cities as domestic with an extensive network of flights with its affiliate partners.

  • Online check-in available 24 hours before the flight departure time.

  • For physical check-in:

Flights

Recommended check-in Times

Flights within South Africa

90 minutes prior to departure

International flights

2.5 hours prior to departure

Flights from Johannesburg to the USA

3 hours prior to departure

Flight Closure Times:

Flights

Flight Closure Times

Domestic Flights within South Africa, departing from Johannesburg,Cape Town, Durban, Port Elizabeth, and East London.

40 minutes prior to departure

International flights departing from Johannesburg and most international and regional airports.

50 minutes prior to departure

Flights departing from Johannesburg to Lagos, Luanda, Sao Paulo and Kinshasa

60 minutes prior to departure for all classes of travel

Flights departing from New York and Washington

60 minutes prior to departure for all classes of travel

Flights departing from Lagos

2 hours prior to departure

Flights departing from Luanda

90 minutes prior to departure

Gate Closure Times:

Flights

Gate closure times

Flights within South Africa

15 minutes prior to departure

International flights

20 minutes prior to departure

FlySafair offers their customers the right to cancel their flight at anytime. If a customer requests to cancel a flight that departs in 45 days or more from the time of the cancellation request, the customer will receive a 50% refund.

FlySafair charges a 100% cancellation fee on flight departing within 45days and no refund will be granted. Customers are advised to change to their flights rather than cancelling them.

If you have made a booking on our site the ticket would have been processed by our ticketing partner Travelstart.

Please ensure you have your ticket reference and contact Travelstart on:

Call us at +27 21 468 4300 or email urgent@travelstart.com

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