kulula.com



Kulula is derived from the Xhosa word meaning "Take it easy".

kulula.com was established in July 2001 and started operations as South Africa's first 'no-frills' carrier in August of that year. The stated aim was to position kulula.com as more than just an airline brand, but to include booking, paying and making 'the complete travel experience' affordable.

In July 2012 kulula announced that it was operating the first of seven brand new Boeing 737-800s, with three to be in operation before the end of that year, and the remaining four to be delivered in 2015 and 2016.

kulula flies the following routes:

Within South Africa

  • Jo'burg - O R Tambo International (Johannesburg,

  • Lanseria - Lanseria Airport (northern Johannesburg)

  • Durbs - King Shaka International (Durban, the warm city)

  • George - George Airport (between Knysna and Mossel Bay)

  • Cape Town - Cape Town International (The mother city)

  • PE - Port Elizabeth International Airport (The friendly city)

  • East London - East London Airport (southeast coast of South Africa)

Outside South Africa's borders (international) - Operated by British Airways

  • Victoria Falls, Zimbabwe - Victoria Falls Airport (home of the 7th wonder of the world)

  • Livingstone, Zambia - Harry Mwanga Nkumbula International Airport (airport to Vic Falls)

  • Windhoek, Namibia - Hosea Kutako International Airport (city of many faces)

  • Harare, Zimbabwe - Harare International Airport (the capital city)

  • Plaine Magnien, Mauritius - Sir Seewoosagur Ramgoolam International Airport (southeast of Port Louis)

  • Nairobi, Kenya - Jomo Kenyatta International Airport

  •  

Baggage allowances

Your kulula flight entitles you to one free checked bag weighing up to 20kg and one piece of hand baggage weighing up to 7kg, plus a slimline laptop bag or small handbag. To do more, you can simply purchase extra bags online at a discounted rate or at the airport. While not all luggage is created equal - all luggage must abide by the baggage rules. Remember, if you've checked in online, make sure to drop your bags off at the bag drop-off zone

Sports, musical or medical equipment

Luggage such as sports, musical or medical equipment may require special handling due to their size, shape or fragility. Best to call their Contact Centre 0861 KULULA (585852) to get the latest info when travelling with some of these items to avoid any inconvenience.

Flying with pets

kulula no longer accepts domestic pets and live animals at any of their check-in counters (excluding service dogs which are permitted for check-in and in the cabin). This new process provides a modernised animal-friendly environment for the acceptance and delivery of domestic pets and will ensure your furry (or scaly) friend reaches their destination safely and comfortably. Please visit kulula pet information for more info on travelling with your pets.

0861 58 58 52

or

+27 11 921 0500

feedback@kulula.com

Physical address:
Cnr. 1 Marignane Drive and Atlas Road
Bonaero Park, 1619,  South Africa.

  • Online check-in opens 24 hours before flight departure

  • Online check-in closes 2 hours before flight departure

  • Arrive at the airport 90 minutes before flight departure

  • Bring along your valid government-issued South African ID book/Smart Card, driver's license or valid passport. Learn more on acceptable forms of identification.

  • Minors younger than 18 years old travelling to or from South Africa need to travel with the necessary documentation including an unabridged birth certificate

It’s easy to change a booking online. As long as your flight is not departing within 24 hours. Simply go to the page and make the change.

For flights departing within 24 hours and more than 2 hours prior to departure call our Contact Centre on 0861 KULULA (585852) with your booking code.

Change fees

In addition to the difference in cost between the old fare and the new flight fare available, the fees for changing a booking vary depending on the type of fare brand (ticket) you bought.

standard

semi-flex

fully-flex

business

Flight changes*

MN & BA

R399

R200

FREE

plus difference in fare

unlimited changes

Flight cancellations

(pre-flight)*

MN & BA

non-refundable

50% refund

refundable

Ticket re-issue*

MN & BA

R140

R140

FREE

If you have made a booking on our site the ticket would have been processed by our ticketing partner Travelstart.

Please ensure you have your ticket reference and contact Travelstart on:

Call us at +27 21 468 4300 or email urgent@travelstart.com

Did you notice that kulula is spelt with a small "k"? This is intentional, kulula branding dictates that the k is small. So yes, we never made a typo. Good catch though!

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